Privacy Policy

1. Introduction

TerraPlane Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.terraplane.dev (the "Website").

This Privacy Policy applies to information we collect when you use our Website, communicate with us, or interact with our services. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Who We Are

Data Controller:
TerraPlane Ltd.
Lirili Larila 38
Bulgaria

Contact Email: business@terraplane.dev

As a company based in Bulgaria, we are subject to the European Union's General Data Protection Regulation (GDPR) and other applicable data protection laws.

3. Information We Collect

We collect and process the following types of personal data:

3.1 Information You Provide to Us

• Contact Information: When you fill out our contact form or subscribe to our newsletter, we collect your name and email address.
• Communication Data: Information contained in or relating to any communication you send to us, including correspondence and any information contained in communications between us.

3.2 Information Automatically Collected

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.
• Usage Data: Information about how you use our Website, including page views, time spent on pages, navigation paths, and information about your interaction with our Website.

3.3 Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our Website and allows us to improve our site. For detailed information on the cookies we use, please see Section 8 of this Privacy Policy.

4. How We Use Your Information

We use your personal data for the following purposes:

4.1 Legitimate Interests

• To provide, maintain, and improve our Website
• To respond to your inquiries and fulfill your requests
• To analyze usage patterns and trends to improve user experience
• To protect the security and integrity of our Website
• To develop new products, services, features, and functionality

4.2 With Your Consent

• To send you marketing communications, newsletters, and promotional materials
• To process and respond to your inquiries or requests when you contact us

4.3 For Compliance with Legal Obligations

• To comply with applicable laws, regulations, and legal processes
• To respond to requests from public and government authorities

5. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal data for specific purposes.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Contract Performance: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact form submissions: Retained for up to 2 years from the date of submission
• Newsletter subscriptions: Retained until you unsubscribe
• Analytics data: Retained in an anonymized form for up to 2 years

7. Data Sharing and Transfers

7.1 Third-Party Service Providers

We share your personal data with the following third-party service providers:

• Google Analytics: For website analytics and performance monitoring
• Brevo (formerly Sendinblue): For email newsletter management
• Intercom: For customer support and communication

These service providers are data processors who act on our behalf and are contractually bound to safeguard your personal data.

7.2 International Transfers

Your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA). These countries may have data protection laws that are different from the laws of your country.

We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally approved transfer mechanisms

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our Website. They allow us to recognize your device and store certain information about your preferences or past actions.

8.2 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: Necessary for the Website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to enable us to display relevant advertisements.
• Preferences Cookies: Enable the Website to remember information that changes the way the Website behaves or looks.

8.3 Specific Cookies Used

8.4 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

You can also manage your cookie preferences through our Cookie Preferences tool available on our Website.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

9.1 Under the GDPR (for EEA residents)

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct inaccurate personal data.
• Right to Erasure: The right to request that we delete your personal data.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data.
• Right to Data Portability: The right to request that we transfer your personal data to another organization or directly to you.
• Right to Object: The right to object to our processing of your personal data.
• Right to Withdraw Consent: The right to withdraw consent where we rely on consent to process your personal data.

9.2 Under the CCPA (for California residents)

• Right to Know: The right to request information about the personal information we collect, use, and disclose.
• Right to Delete: The right to request deletion of your personal information.
• Right to Opt-Out: The right to opt-out of the sale of your personal information (note that we do not sell personal information).
• Right to Non-Discrimination: The right not to be discriminated against for exercising your CCPA rights.

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at business@terraplane.dev. We will respond to your request within the timeframe required by applicable law (generally within 30 days for GDPR requests and 45 days for CCPA requests).

10. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit using SSL technology
• Regular security assessments
• Access controls and authentication procedures
• Reliance on secure, industry-leading service providers

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

11. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

12. Links to Other Websites

Our Website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

TerraPlane Ltd.
Lirili Larila 38
Bulgaria
Email: business@terraplane.dev